Primary Health – a private healthcare company based in London
I would expect someone seeking private healthcare online would be looking for a site that contained excellent detail on what services and facilities were available as well as comprehensive details on payment.
They may not mind taking some time to do this and would be more likely to spend time looking around a site in its entirety than in many cases, as they would consider it an important investment for themselves and their family. Contact with other patients would be useful in helping to make people feel they are making a sound choice.
They would also require it to be expertly built and maintained with a clean and professional, yet reassuring and not impersonal look. Engendering trust in the potential client would be of the upmost importance.
https://www.bupa.co.uk – I think this site creates the right feeling. They use the classic blue colour often associated with medicine to convey a sense of calm reassurance, but use a more unique images of people than some healthcare sites. The photos focus on family and on life rather than on hospitals or illness. There is a very clear call to action with the ‘get a quote’ button positioned above the fold and features such as apps and health assessment quizzes and calculators.
http://www.spirehealthcare.com/ – Again a use of clean looking white, but this time with a slightly more unusual green. This site contains a lot of information, which whilst sacrificing simplicity, can reassure a user on the level of expertise, and help them to find out more about a particular issue that is relevant to them. Even using the website purely to find information may well lead on to them making a purchase on a future occasion. The search bar is important to help navigate through a site of this size, and it has the facility to search for particular consultants or facilities in your local area.
http://www.lexmed.com – I thought it might be interesting to look at some American sites as there is so much more private healthcare there. I don’t especially like the overall look of this site but I think the focus on positivity and life is interesting e.g. details and images of sporting events and a newborn baby galley.
http://www.londonbridgehospital.com – Very clearly laid out, with a virtual tour of the hospital and a prominent phone number, which makes it easy to contact and speak to someone for those who don’t like or are unfamiliar with looking around a website.
















